Stay Connected with your Gym Members with Email & Text Automation

Staying connected with your clients is an important part of any business.  However, not every gym owner has the time to build a personal relationship with every client. Therefore, it’s important that you and your staff members utilize all the communication tools that you have available to stay connected with your clients. One way to help improve communications with your members is to set up email and text automations.

By utilizing an email marketing platform, you can automate your messaging by designing custom email campaigns, workflow automations, and text messages to send to your clients automatically. This will help to remove any communication gaps you may have with your members with class time changes, membership bills, or upcoming events.

Below are 6 Sample Email or Text Automations for Gyms:

1. SMS Appointment Reminder
2. Upcoming Bill
3. Expiring Membership
4. Birthday/Anniversary Messages
5. We Miss You
6. Welcome Emails

In addition to automating your emails and text messages, most email marketing platforms give you the tools to automate your audience segmentation, lead nurturing, and retention.

Automating Your Audience Segmentation

You can automate your audience segmentation by setting up custom triggers based upon your customer’s behavior and actions. For example, if a subscriber opens your email, clicks on a link, or fills out a subscriber form you can automatically set up that subscriber to be moved to an additional group or subscriber list.

Automate Lead Nurturing

Creating a workflow automation is a great way to nurture subscribers into becoming customers.  Since over 50% of your qualified leads are not ready to make an impulse purchase or buying decision, nurturing your customers becomes an important part of your client acquisition process. Automating lead nurturing is a simple process to set up, that just involves creating a workflow automation based upon a subscriber’s level of engagement. When someone downloads content or clicks on a link in an email you can set up a trigger to send an automatic email to your subscriber to help push your subscriber toward conversion.

Automate Retention

Stay in touch with your members by sending out happy birthday or anniversary emails, we miss you emails, or alerts for expiring memberships. This will help you to stay better engaged with your members while helping to improve your client retention rates.

Another way to stay connected with your client base is to set up email triggers based upon your client’s fitness journey and workout results. By acknowledging your member’s achievements or progress along the way, this will help to build your client’s confidence while also reinforcing your customer’s loyalty to your fitness program.  This can be done by setting up an email automation to go out to your clients for celebrating personal records, workouts completed, or other fitness milestones.